Support

Getting help

Three things make a first reply useful instead of a request for more detail. Include them and most problems are solved in one exchange.

• What you were doing. The screen you were on and the last thing you tapped.
• What happened. What the app actually did, including any number that looked wrong and what it said.
• What you expected instead. This is the one people leave out, and it is usually the one that identifies the bug.

If it is about a specific lift or session, name it and give the date. That is enough to reproduce almost anything.

Common questions

What does my rank actually measure?

Three things at once: where your strength sits against published absolute standards, what you have actually done in training, and how far you have moved toward the goal you declared. The weighting between them depends on what you said you are training for. How it works sets out all three.

Why did my rank not move after a good session?

Usually because one good session is not evidence yet. Standing is scored against fixed standards, so it moves when your best verified performance moves, not when you train. A single heavy set that beats nothing you have done before will not shift it, and a rank that jumped every time you had a decent day would be measuring your mood.

What happens to my data if I delete my account?

Account deletion is available inside the app. It removes the account and the training data held against it. It is not a deactivation and there is no hidden copy waiting to be restored, so export anything you want to keep first. The Privacy Policy describes what is held and what deletion covers.

Does Lodestar work offline?

Yes. Your training data lives on your device and the app works without a connection. When you are online it syncs so the same account works on more than one device, but logging a session has never required a network.

Is my training data used to train AI?

No, and it never will be. No user data is sent to any AI system, by us or by anyone else. This is a published commitment, not a current setting, and it is stated in the Privacy Policy so that it is something you can hold us to rather than something we can quietly change.

Is my data sold or shared with advertisers?

No. There are no advertising identifiers in the app, no third-party analytics, and no data brokers. Your data is used to provide the service and for nothing else.

Can I correct or export my training history?

Yes. Training history is editable in the app, and correcting it downward moves your rank down with it, which is the point. For an export or any request the app does not cover, write to the address above.